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Privacy Policy
Last updated: June 2026
Carbon Fiber Repair ("CFR", "we", "us") respects your privacy. This policy explains what information we collect when you book a repair or use our dealer portal, how we use it, and the choices you have.
Information We Collect
- Contact details you provide when booking a repair: name, mobile number, and pickup/delivery address.
- Booking details: selected service type, quantity, courier cost, and payment status.
- Dealer account credentials and job sheet submissions (shop name, person name, racket model, area).
- Communication records from WhatsApp and phone calls used to coordinate repairs.
How We Use Your Information
- To schedule, track, and complete your racket repair bookings.
- To share estimated delivery dates and payment status updates with you.
- To verify dealer accounts and process dealer rate card transactions.
- To respond to your enquiries and improve the quality of our service.
How We Share Your Information
- We do not sell your personal information.
- Booking and delivery details may be shared with courier partners solely to fulfil pickup and delivery.
- Payment information is processed by trusted payment providers under their own privacy policies.
Data Retention
- We retain booking records for as long as needed to provide the service and resolve any disputes.
- Dealer account data is retained while the dealer relationship is active and for a reasonable period thereafter.
Your Rights
- You may request access to, correction of, or deletion of your personal information by contacting us at 9441135023.
- You can opt out of marketing messages at any time.
Contact
- Questions about this policy? Call us at 9441135023 or message us on WhatsApp.